Privacy Policy
This privacy policy sets out how Incandescent Candles uses and protects any information that you give [your business name] when you use this website.
Incandescent Candles is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website; then you can be assured that it will only be used in accordance with this privacy statement.
Incandescent Candles may change this policy from time to time by updating this page – in which case we will contact you to inform you to ensure that you are happy with any changes. This policy is effective from November 2021.
What we collect
We may collect all or some of the following information:
- Your Name
- Contact information including email address, Company Name & Contact Details
- Information preferences
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or snail mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies & how we use them - what are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet.
This website, along with many other sites, uses Cookies. Cookies are essential to the smooth running of websites and let users navigate around sites and (where appropriate) allow the site owner to tailor content to fit the needs of visitors. Without Cookies enabled we can't guarantee that our website and your experience of it are as we intended it to be.
However and most importantly, NONE of the Cookies that we use collect your personal information IN ANY WAY and therefore cannot be used to identify you. This website does not store any information that would, on its own, allow us to identify individual users without their express permission. Any cookies that may be used by this website are used either solely or on 'session' basis to maintain user preferences.
This type of 'Session Cookie' is just temporary and only exist during the time you use our website (or more strictly, until you close the browser after using our website). Session cookies help our website remember what you chose on the previous page to avoid the need to re-enter information.
Again at no point do any of the cookies we use enable us to identify who you are and very importantly, are not shared with any third parties. Therefore because our cookies cannot identify you, we are not required to seek permission to use these types of Cookies under the GDPR rules. If you require any additional information, please do not hesitate to contact us
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to Checkout on our website, look for the box that you can click to indicate that you specifically want the information to be used by us for direct marketing purposes – this is an ‘opt-in’ process NOT ‘opt-out’.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so or for credit reference purposes.
- We will only use your personal information to send you promotional information about our and third parties products and information which we think you may find interesting ONLY if you tell us that you wish this to happen.
- You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information we hold please email us.
- If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.
